Refund Policy

Last Updated: 15th April 2025

Dotdunia Technologies (“Dotdunia.com,” “we,” or “us”) strives to ensure complete satisfaction with our services. This policy outlines the conditions under which refunds may be granted. By purchasing our services/products, you (“Client” or “User”) agree to these terms.

1. General Refund Principles

All refund requests must be submitted in writing to info@dotdunia.com.
Once a refund is approved, reissued payments will be credited within 7 working days from the date of refund initiation.
Refunds will be issued via the original payment method unless otherwise mutually agreed.

2. Service-Specific Refund Terms

A. Website Design & Development

Scenario	Refund Eligibility
Before Work Commences	Full refund of advance payment (minus payment processing fees, if applicable).
After Work Begins	No refund for completed work. Partial refunds may be considered for unused milestones.
Project Cancellation	Client liable for all completed work; refund only for uninitiated services.
Delays by Client	No refunds for delays caused by late content/feedback.

B. Domain Registration & Hosting

Scenario	Refund Eligibility
Domain Registrations	Non-refundable (domains are third-party purchases).
Shared Hosting Plans	Pro-rated refund within 30 days if service is unused.
Dedicated/VPS Hosting	Case-by-case basis (contact support).
Violation of Terms	No refund for suspension due to abuse/illegal activity.

C. Digital Products (Themes, Templates, etc.)

Scenario	Refund Eligibility
Defective/Damaged Files	Full refund or replacement within 7 days of purchase.
Non-Delivery	Refund if download link fails (verified by our team).
Change of Mind	No refunds (all digital sales are final).

D. SEO & Marketing Services

Scenario	Refund Eligibility
Before Campaign Starts	Full refund of advance payment.
After Work Begins	No refunds (work is non-reversible).
Unsatisfactory Results	No refunds (SEO outcomes depend on external factors; no rankings guaranteed).

3. Non-Refundable Situations

Custom-developed work (e.g., code, designs) once delivered.
Services rendered (e.g., consultations, completed milestones).
Third-party costs (e.g., domain fees, licenses, plugins).

4. How to Request a Refund

Email info@dotdunia.com with:
- Order/project number.
- Detailed reason for the request.
- Supporting evidence (e.g., defective files).
We’ll respond within 5 business days with a resolution.

5. Disputes & Chargebacks

Unauthorized chargebacks may result in account suspension or legal action.
Disputes must first be escalated to our support team.

6. Policy Updates

We reserve the right to amend this policy. Changes will be posted on this page with a revised “Last Updated” date.

7. Contact Us

For refund-related inquiries:
Dotdunia Technologies
Email: info@dotdunia.com
Website: www.dotdunia.com